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JohnC2's avatar
JohnC2
New member | Level 2
2 years ago

Strange email alert that I deleted multiple files

I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade?   Hi Joh...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JohnC2, thanks for reaching out to the Dropbox Community.

 

Which email address did this email come from? Is it one of our official email addresses?

 

Have you also checked your account online, to see if you can find those deletions?

 

You can take a look at your deleted files page and your events page for more info.

 

Let me know what you find.

E_margaret's avatar
E_margaret
New member | Level 1
31 days ago

Hi Hannah,

I also just got a similar email. It's from no-reply@dropbox.com.

I moved some files from my computer to dropbox but I didn't delete anything. There's nothing in my 'deleted files' area of my dropbox. 

The email says "you recently deleted 5384 emails from your dropbox account". 

Do you know why this is?

Thanks :) 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    31 days ago
    E_margaret wrote:

    The email says "you recently deleted 5384 emails from your dropbox account".

    Have you recently moved or renamed any large folders in your Dropbox folder?

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