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JohnC2's avatar
JohnC2
New member | Level 2
2 years ago

Strange email alert that I deleted multiple files

I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade?   Hi Joh...
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AlyJ's avatar
AlyJ
New member | Level 1
18 days ago

Hi Hannah, I've just received the same email. It says I deleted 3535 files on Jan 31, 2025, which I have not. There are no deleted files in my Dropbox. It came from no-reply@dropbox.com. 

There are links to "see deleted files" but I'm wary it is phishing. Can you please advise what to do? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey AlyJ, thanks for the nudge here.

The email seems to be coming from a legit Dropbox domain, but can you go to your events page here, to see what you can find on your end?

  • AlyJ's avatar
    AlyJ
    New member | Level 1
    18 days ago

    Hi Hannah, thanks for the quick response! I did a backup on Jan 30, which is all in Events, but nothing on Jan 31 and nothing that says deleted. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      Thanks for checking, Aly!

      Is it possible that the files were moved from one location to another?

      The system might detect a move as a deletion>addition; deleted from their original location and added to the new one.

      What do you see in "deleted files"?

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