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Trying to recover a file
I recorded an interview in 2014 that was saved to my Dropbox account, and I kinda forgot about it until I started to refresh my portfolio. I have the exact URL for the file [Removed as per Communi...
Hi DREAMSLOTH, hope it’s OK to jump in, too.
If the Dropbox account has been deactivated due to inactivity and/or a new one has been created in its stead, I’m afraid it’s not possible to recover it or the file that had been previously stored there.
In this case, I’d suggest checking if the file could also be saved on another location on your computer, or even a second Dropbox account, in case you have one.
Jay
Dropbox Staff
Dropbox StaffHi DREAMSLOTH, thanks for bringing this to our attention.
Do you see the missing file on the events page or the deleted files page?
This will help me to assist further!
Hi Jay, there's no content in either Events or Deleted Files. Appreciate the reply.
- Hannah
Hey DREAMSLOTH, sorry to jump in here.
Are you sure that the file was saved to your Dropbox account? And particularly to the Dropbox account you're searching for it in?
If this is your only Dropbox account, can you check your links page, to see if you can locate it?
It's possible the file is associated with a now-deprecated email address ([personal information removed per the Community's Guidelines]), though I am certain the Dropbox account itself was not deleted. I was under the impression the account would exist in perpetuity even if the email is no longer in use.
- Rich
Super User II
DREAMSLOTH wrote:
I was under the impression the account would exist in perpetuity even if the email is no longer in use.
No, that's not accurate. You can sign in to a Dropbox account even if the email no longer exists (assuming you still know the password and there's no verification code sent to the email), but if the Dropbox account sits idle for more than a year then it gets deleted due to inactivity.
The fact that you're seeing no activity on your Events page would indicate that either the file was deleted beyond the amount of time that the Events page covers and can't be restored or, most likely, you're in a new, empty account that has no activity yet.
