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Trying to recover a file
I recorded an interview in 2014 that was saved to my Dropbox account, and I kinda forgot about it until I started to refresh my portfolio. I have the exact URL for the file [Removed as per Communi...
Hi DREAMSLOTH, hope it’s OK to jump in, too.
If the Dropbox account has been deactivated due to inactivity and/or a new one has been created in its stead, I’m afraid it’s not possible to recover it or the file that had been previously stored there.
In this case, I’d suggest checking if the file could also be saved on another location on your computer, or even a second Dropbox account, in case you have one.
> Dropbox account sits idle for more than a year then it gets deleted due to inactivity.
This is most likely what happened then, the file I'm trying to recover is from 2014. Is there any way to restore the account, and if so would the file be available upon account restoration?
Nancy
Dropbox Staff
Dropbox StaffHi DREAMSLOTH, hope it’s OK to jump in, too.
If the Dropbox account has been deactivated due to inactivity and/or a new one has been created in its stead, I’m afraid it’s not possible to recover it or the file that had been previously stored there.
In this case, I’d suggest checking if the file could also be saved on another location on your computer, or even a second Dropbox account, in case you have one.
I lost any local copies and can't find it elsewhere, so it sounds like the file is lost. Appreciate y'all trying to support all the same!
