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davidgeerts's avatar
davidgeerts
Explorer | Level 4
3 months ago

Unable to restore Dropbox Backup on wiped hard drive

A couple of weeks ago, I made a back-up of all my files using the Dropbox Backup service. When I did this, all of the files were successfully synced, and the backup was complete. Last week, my comput...
  • Jay's avatar
    Jay
    3 months ago

    In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

davidgeerts's avatar
davidgeerts
Explorer | Level 4

Hi Jay,

I did, and they were unable to help me. As this was a dead-end, I am trying to see if I could get any help here. This seems to be my last resort to get my files back. Surely, it should be possible to get my files as I can still see them listed in my backup page?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

  • davidgeerts's avatar
    davidgeerts
    Explorer | Level 4
    3 months ago

    Hi Jay,

    I was finally able to get to my files and download them in batches! I would like to add however that it is very counterintuitive where to find the individual files and folders of my backup. From the backup page I couldn't access them, even though I saw the backup listed. But when I did a search I found one of the files within the folder structure and could go up to the main backed-up folder. It would have saved me a lot of time and stress if this was clear from the start!

    Thanks for your support!

    David

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi davidgeerts and welcome to the Dropbox Community 👋. I am delighted to see that you have been able to download and access your files once again thanks to our amazing Jay 's help 🎉🙌🕺.  

      By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you're open to sharing, I’d love to hear how you use Dropbox daily and which features you rely on. We might be able to share tips to boost your productivity 👨‍💻✨!
       
      Looking forward to hearing from you,

      T 😸 (Dropbox Community Manager) 

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