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Forum Discussion
slikjunk
5 years agoExplorer | Level 4
Unable to save to Dropbox
I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for ...
- 5 years ago
Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder.
slikjunk
Explorer | Level 4
Yes, after “choosing a folder” it is still grayed out.
I have the issue on every app I have tried, including email and photos.
Jay
5 years agoDropbox Staff
Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder.
- slikjunk5 years agoExplorer | Level 4
Thanks for asking that question. I never checked it before because I assumed I would get the same result. It allows me to save from that screen.
- Jay5 years agoDropbox Staff
Thanks, that's what my colleague mentioned previously about choosing the folder, as this is a necessary step. Glad to hear that the issue appears to be resolved now.
If you need any further assistance, please let me know!
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