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Solved
Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
I just experienced this. I have dropbox installed on four machines. About an hour ago, my camera upload folder became empty. For some reason, the files are still available on one of the computers, but the other three computers all lost the files.
The system says it was done in the past hour by the computer that still has all the files. But I did not even turn that computer on in the past 4 hours. A closer look indicated that I was somehow kicked out from the shared folder (camera upload), even though I didn't share it with anyone. I went to my shared folder tap, found it, and rejoined, and got everything back. At this moment, all my computers are trying to download about 20gb worth of photos and videos.
I would like to know why this happened.
