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Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
Well this only gets worse! I have stopped adding new materials to dropbox and have had to perform multiple drive rescues to regain most (not all) of my valuable work records and files. So today, I see in my dropbox icon in the task bark a list of recently changed files, hundreds of them. I have been extremely careful with my activities and can guarantee I did not do this!
Issue: files randomly disappear and are changed, but not by the owner
User remedy: Contact dropbox for support
Solution by dropbox: User error, dropbox can do no wrong, you're on your own.
Issue continues: Files changing or being modified by someone else or drop box error!
Cause: Either dropbox software is buggy and totally unreliable or, Dropbox security has been compromised and has been for some time or User error.
Result: I am forced to cancel my DB account as I am convinced user error is not to fault.
