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SveinTerje's avatar
SveinTerje
New member | Level 2
2 years ago
Solved

Added a file to Dropbox but can't find it online or when I try to import it to a 3rd party app

I have saved a movie file in a folder on my computer that is in Dropbox. Why can't I find the file when I try to import it into Adobe Premiere Rush, or why can't I find it on dropbox.com?
desktop
sync
Third Party Integrations
  • Rich's avatar
    Rich
    2 years ago
    @SveinTerje wrote:

    I have saved a movie file in a folder on my computer that is in Dropbox. Why can't I find the file when I try to import it into Adobe Premiere Rush, or why can't I find it on dropbox.com?

    If you don't see the file when you sign in to the Dropbox website, then it likely hasn't synced from your computer. Does the file have a sync status icon (green check, blue circle, etc.)? If so, what is it? Is the Dropbox application running? Hover your cursor over the icon in your system tray (Windows) or menu bar (Mac) and check its status. What does it say, and what version does it report?

SveinTerje's avatar
SveinTerje
New member | Level 2
2 years ago

Blue circle is there – but it is not spinning. 

 

SveinTerje's avatar
SveinTerje
New member | Level 2
2 years ago

The file is  30,2 GB – so it may take some time.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey SveinTerje, keep an eye out on this and if you notice the same behavior once the file is fully synced, don't hesitate to reach out! 

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