We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi AL08, welcome to our Community! 

 

Would you be able to send me a screenshot of how your files look after you scan them? Also, which Dropbox version do you have installed on your mobile? 

 

Keep me posted, and we'll take it from there. 

  • sashk0's avatar
    sashk0
    Helpful | Level 5
    3 years ago

    Hi!

    I have just encountered the same problem. It seems that the latest update has broken document scanning in my Android Dropbox application 😞


    It is creating low-resolution pixelated scans in b/w to pdf. Pages look as if they were created straight from low-res preview pages which you use for reordering.

     

    Here is an example screenshot from PDF :

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!