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AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi sashk0, sorry to hear about this.

 

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache since you first noticed this? 

  • sashk0's avatar
    sashk0
    Helpful | Level 5
    3 years ago

    Hi!

     

    Android version: 11 (RKQ1.200862.002) / MIUI 12.5.4

    Dropbox app version: 304.2.4

     

    I've just cleaned cache - it didn't solve anything.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference?

       

      Keep me posted sashk0

      • 737NG's avatar
        737NG
        New member | Level 2
        2 years ago
        Same problem. Scans on Android device are pretty much unusable after the update. Regardless of type if scan all images come out blurry. Also why is there a timer that takes photos? Can we not do it ourselves just like every other scan app? Thanks

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