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Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Drjohngtherapy's avatar
Drjohngtherapy
New member | Level 2
I am also having the exact same issue. Dropbox support prematurely closed my case on this, which wasn't helpful.
I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.
Quite frustrating.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi all, thanks for your reports and feedback so far.

 

I just wanted to mention that our engineers are aware of this problem and are currently working on a solution.

 

We'll  let you know more as soon as we have an update!

  • Nicolas_Laszlo's avatar
    Nicolas_Laszlo
    Helpful | Level 5
    2 years ago

    Hi Walter,

     

    I feel good reading for the first time these lines. Keep us posted of evolution for this troubleshooting.

  • smartdrops's avatar
    smartdrops
    New member | Level 2
    12 months ago

    Wow!! It's 11 months later and I still have the same issue.

    Absolutely unusable.

     

    I scanned through all related forum messages I could find and every message from the dropbox staff has been the same!

     

    Asking for reinstalls (none of them seem to solve the issue) or emptying caches (doesn't work either). How can this take so long to solve?

     

    Very disappointed. I need the scan feature to work properly! Have been a pro client for probably 10 years but this is more than disappointing!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi there, smartdrops, I'd be happy to look into this for you! 

       

      Would you mind clarifying the OS you're currently using, along with the Dropbox version you have installed there? 

       

      I just want to make sure you're using our latest version. 

       

      If you also have some screenshots of how the files look like on your end, they're definitely welcome!

       

      Thanks a bunch! 

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