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Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey robertkovax, welcome to our Community! 

 

Would you mind clarifying your exact OS, and the version of the Dropbox app you're using on your end? 

 

When did this start happening on your end? I'm asking, because based off of previous communications, and updates the issue seems to have been fixed for now.

 

Keep me posted!

HFP's avatar
HFP
Explorer | Level 3
9 months ago

Hi there, I have the same issue on my Pixel 7 Pro.

 

OS: Android version 14

App version: 366.2.2

 

Any progress on fixing this bug? It's been consistently a problem for as long as I've had my Android device. Previous device was iPhone X and I didn't have this problem.  

Thanks,

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey HFP - sorry to hear about this.

     

    Could you clear the app's cache, log out and back in to your account and try again?

     

    Let us know how it goes!

    • HFP's avatar
      HFP
      Explorer | Level 3
      9 months ago

      Hi there Walter, cleared cache, logged out, back in, same problem unfortunately. What's the latest information on the support ticket please? 

      Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for giving that a go for me HFP 

         

        Since the issue persists, could you send us a screenshot as well to have a visual too? 

         

        The old support ticket was resolved back then with the app's following update by the way, but since you're already using the latest, we'll need a screenshot to have a better look into this. 

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