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Forum Discussion

r1701me's avatar
r1701me
New member | Level 2
8 years ago

Background uploading not staying on

Is anyone have an issue where if you turn on Background Uploading, it will work for a little while after turning off the app, then you'll get the notification that uploading is paused and I'll need t...
Mobile
Sync
  • Mark's avatar
    Mark
    7 years ago
    The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

    Have you made sure you have location services turned on for Dropbox on your phone?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
This is a known issue. I expect that it will be fixed in the next update.
Joe M.10's avatar
Joe M.10
Helpful | Level 7
7 years ago
Well, I guess it's some constellation to hear that I'm not the only one that suffers from this problem. But it seems clear from these postings it been an issue for months, and nothing has been done to fix it? Really disappointing, especially as a paid user. I have to open the app on my iPhone to get it to upload photos.

Hey Dropbox folks, please fix this.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    The issue was fixed in the next release (i.e. in October) I'm afraid Joe hence no more posts. Therefore the issue is not this one.

    Have you made sure you have location services turned on for Dropbox on your phone?
    • Joe M.10's avatar
      Joe M.10
      Helpful | Level 7
      7 years ago

      Yes indeed.  Dropbox location services is set to "Always".  And of course it's on in background app refresh.  

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Joe M.10, 

        Of course, I must ask the obvious: what version of iOS and our app are you running? iOS is currently on 11.2.6, and our app is 82.2. If you’re all up to date, go ahead and get in touch with our support team for further troubleshooting. When you get a ticket number, let me know, and I’ll make sure to get someone on it right away. 

        Cheers! 

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