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mark k.'s avatar
mark k.
New member | Level 1
9 days ago
Solved

Camera Upload Files are not being Saved Automatically to my Computer(s)

I've used DB for over a decade, so I know what I am doing.  With each new phone, I install db and turn on camera uploads.  From then on, every pic or vid I take, the file is first clouded and is then...
Camera uploads
  • Hannah's avatar
    Hannah
    8 days ago

    Hey mark k., I'm assuming you missed Megan's reply to you above, so please make sure to check it and reply to her questions.

    Specifically, let us know the sync status and version of the Dropbox app installed on your computer(s).

    Do you have issues with other files syncing from the website to your computers other than Camera Uploads?

    Thanks and please let's continue this conversation in a professional manner, so we can get to the bottom of the issue as quickly as possible.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Thanks for letting us know about this, mark k..

Let's see if we can locate where the issue is.

Are Camera Uploads files uploading to your account online and not on your computers?

Or are they not uploading to your account at all?

Does syncing work on your computers otherwise?

Let me know and we'll go from there.

  • Cococat101's avatar
    Cococat101
    New member | Level 1
    9 days ago

    Hi Hannah. I'm jumping in on this post as I have a similar problem. My photos used to automatically back up from my phone/tablet to Camera Uploads in my DB account but have not done so since Nov 24. Not syncing with app or computer. Nothing has changed in my phone settings as far as I can see

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hey Cococat101, sorry to hear that.

      Do your Camera Uploads files appear in your account online?

      If not even there, can you turn Camera Uploads off and then on again, to see if that helps?

      Restarting your device should also help.

      Let me know how it goes.

      • Cococat101's avatar
        Cococat101
        New member | Level 1
        4 days ago

        Nope, not appearing in the app or online

         

  • mark k.'s avatar
    mark k.
    New member | Level 1
    9 days ago

    Sorry, I thought I was clear.  Yes, they upload to the cloud from my Android, but they do NOT automatically download to my computer(s) [PCs].

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hey mark k. let me jump in here too!

      Would you mind checking the app's preferences, and specifically your Backup tab to see if camera uploads are enabled there? 

      Also, please hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi and let me know the version of the app that you're using, and its syncing status. 

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