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Forum Discussion

TheOwnerBuilder's avatar
TheOwnerBuilder
Helpful | Level 5
11 days ago

Camera Uploads IOS 18 on iPad not working correctly

I have upgraded to iOS 18 on my iPad and updated the Dropbox app. I turned Camera Uploads on, with Upload from set to Camera Roll and Back up set to All Photos. Nothing is uploaded, even though my Ca...
Apple
Camera uploads
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey TheOwnerBuilderlet's jump right into this!

If you open the Dropbox app on your iPad, and select "New photos only" under your camera uploads, does that make a difference? 

Also, it might sound trivial but have you tried uninstalling the app, rebooting the device and then reinstalling? 

Let me know more, and we'll take it from there! 

TheOwnerBuilder's avatar
TheOwnerBuilder
Helpful | Level 5
3 days ago

Hi Megan, thanks for the reply. Yes, I have tried all those options. When I select New Photos Only, it sets the date to 12 November and uploads all photos since then, but no others. If I set it back to All Photos, it still doesn't load any more.
I've played around with switching various albums on and off, as Camera Roll alone didn't work. I finally found a combination that SEEMED to work - Videos ON and Recent Saved ON. Strangely, just Recently Saved alone did nothing, only started counting for upload once I switched Videos ON. It chugged along for a while - count got past 4000 - then it suddenly stopped and returned to the 30 it had already uploaded. 🤷‍♀️

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hey TheOwnerBuilder

    If you try using cellular data, does that make any difference? 

    Also, if you access the app's settings you should have the option to clear its cache. Can you give that a go, and check if your content uploads after that? 

    • TheOwnerBuilder's avatar
      TheOwnerBuilder
      Helpful | Level 5
      3 days ago

      I can only use wifi from my iPad, not cellular. I have cleared the cache multiple times.  More than enough space available. Scratching my head on this one!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Hey TheOwnerBuilder!

        If you wish, we can switch to email in order for us to try to reset your camera uploads, and see if that resolves the matter. 

        Would you be okay with that?

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