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Forum Discussion
Can't create a paper file from dropbox.com
Hi all, I'm an happy user of dropbox paper but I still can't create paper files from within my dropbox.com web space. Do any of you have the same problem? As a workaround I currently create new p...
Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com).
The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.
Walter
Dropbox Staff
Dropbox StaffHi there wingrunner - sorry to hear you're having issues with this.
Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let me know if the issue persists?
If it does, please send us a screenshot of the error or the last screen you can get too as well.
Thanks!
Ciao Walter, the cache clearing and a browser change did not solve the issue. The situation remain the same as the screenshot shown above.
- Jay
Hi wingrunner, are you able to access the Dropbox Paper site from this page in order to create new docs?
Yes I can, but unfortunately I can't see the paper docs created with that page in my dropbox web space.
- Nancy
Hi from me too, wingrunner! Out of curiosity, do your Paper docs have the .paper file extension?
Also, if you click on the waffle menu at the top right part of your web account, do you see Paper among the options?
