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BasicUser's avatar
BasicUser
Explorer | Level 3
20 days ago

"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox ...
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, BasicUser.

 

Do the rest of the Dropbox right-click options work for you as normal?

 

What's the sync status and version of the Dropbox app, when you hover your mouse over the Dropbox icon in your menu bar?

 

Let me know and we'll go from there.

BasicUser's avatar
BasicUser
Explorer | Level 3
20 days ago

Thank you for the quick reply. File sync is working well. My desktop is v211.4.6008. Nine of the items under Quick Actions only Transfer a file... works. I have the same version of Dropbox desktop on my other MacBook Pro, and Copy Dropbox link works just fine. I assume my Dropbox account is good. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Thanks, @Hairong.

     

    Nine of the items under Quick Actions only Transfer a file... works.

    Would you mind clarifying a bit here? Do none of the options work, except Transfer?

    • BasicUser's avatar
      BasicUser
      Explorer | Level 3
      20 days ago

      Yes, only Transfer a file will open a dialog box; the remaining eight items under Quick Actions are not responsible. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        20 days ago

        Hope you don’t mind if I chime in, BasicUser. If you don’t have more than 3 devices currently connected to your Dropbox account (you can double check this here), please try reinstalling the Dropbox app and let me know if it fixes the issue.

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