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Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago
Solved

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

Gogoarkman's avatar
Gogoarkman
New member | Level 2
7 years ago

Hi Dropbox,

 

My Dropbox has been starting and syncing since yesterday. It has not been able to finish loading. Please refer image below.

 

This is the first time showing this issue. Appreciate if you could advise what is the method to resolve this.

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Gogoarkman! 
     
    Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes. 
     
    Moving on to your concern though, I’d kindly recommend moving this discussion to email due to account-specific info that may be required. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message. 
     
    Cheers! :grin:

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