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Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago
Solved

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

wpfbedford's avatar
wpfbedford
New member | Level 2
7 years ago

So since yesterday both my desktop and laptop (both win 10 64 bit) App  say "Dropbox is starting...." but it never starts. I tested that it is syncing without a problem just the icon stays greyed out and the App never starts. Running 54.4.90

 

I conatced tech support via email but so far they have not gotten back to me with a fix.

 

Any ideas how to fix this?

 

Thanks 

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there wpfbedford! Initially please note that I went ahead and removed some info from your screenshot, for privacy and security purposes. 
     
    As for your concern, due to account-specific info required to troubleshoot for this, I’d kindly recommend continuing via email. I was able to locate your open request from my side and have passed your comments along to the member of my team that's working on this with you. 
     
    Once they have more info on this matter, they’ll get back to you as soon as possible. Rest assured, they’ll do their best to assist you. 
     
    In the mean time, if you have any other questions, don’t hesitate to get back to us. Thanks! :grin:
    • wpfbedford's avatar
      wpfbedford
      New member | Level 2
      7 years ago

      OK than you and thanks for removing info from the screen shot.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        No problem, wpfbedford! As mentioned before, should you have any other questions, just give us a shout. :wink: In the mean time, have a wonderful day ahead! 

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