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Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago
Solved

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

4llan's avatar
4llan
Helpful | Level 5
7 years ago

The issue is really on my work account:

[From Android]

brandonkal's avatar
brandonkal
New member | Level 2
7 years ago

I am also having this problem on MacOS. Files sync but Dropbox is stuck forever starting.  It looks like this issue is widespread. Please add this to you list of known issues, Dropbox.

  • davidbautista's avatar
    davidbautista
    Helpful | Level 5
    7 years ago

    Yeah, it seems like a widespread problem. I hope Dropbox fix it. Even if mine is working normally, the task icon bar is stuck in that "indexing..." thing. In Windows 10, it doesn't even appear in current tasks, like if it would be only a bug.

    • neekster's avatar
      neekster
      Helpful | Level 6
      7 years ago

      For us this problem is now resolved. I needed to restart one of the clients, but the others just started working with no effort from me. 

       

      So I would try a client restart if it's not started working for you, but they could be doing a staged rollout of the fix. 

       

      Significantly as well as the client working, the space is reporting correctly within our account again. 

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