Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago
Solved

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

rossd's avatar
rossd
New member | Level 2
7 years ago

Windows 10 Surface Book

Suddenly, after no change that I'm aware of, the Dropbox icon in the system tray is gray, when I scroll over it says 'Starting' and when right click it says 'Dropbox is starting', continues for many hours with no change.

 

However on dropbox.com it is showing that my files have synced.

 

I have uninstalled and reinstalled Dropbox.

 

I have scoured the community and other sources and can see nothing else on this.

 

Help please?

 

 

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!