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Fra95's avatar
Fra95
Helpful | Level 5
11 months ago
Solved

Dropbox 197.4.7571 not syncing on Mac

Hi everyone, I'm currently experiencing issues with the syncing procedure in my Dropbox app on my Mac. I used the selective sync tool to remove some folders from my hard disk in order to free up sp...
desktop
sync
  • Fra95's avatar
    Fra95
    11 months ago

    Hi @Walter,

     

    I unlinked my device to Dropbox and reinstalled everything. Now it seems to sync and work again. I will let you know in case further problems will arise.

     

    Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Fra95 - sorry to hear about this.

 

Can you please clarify if the app is still stuck at the same number of files or if it's moving at all?

 

Also, have you tried adjusting your bandwidth settings through the app's preferences perhaps?

 

As for your support interaction, you can share your ticket ID with us here so that we can look it up in our system too, if needed.

 

Keep me posted!

  • Fra95's avatar
    Fra95
    Helpful | Level 5
    11 months ago

    Hi @Walter,

     

    I unlinked my device to Dropbox and reinstalled everything. Now it seems to sync and work again. I will let you know in case further problems will arise.

     

    Thanks

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Glad to hear it's sorted now Fra95 

       

      See you around the Community and have a lovely week ahead!

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