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ivandeki's avatar
ivandeki
Explorer | Level 4
3 years ago

Dropbox files no longer properly syncing?

Hi all, 

Since the new Dropbox desktop app, I'm struggling with the following. 

Although the app seems to think it's in sync, I'm seeing lots of "cloud download" icons on my folders and files, which seem to imply the files are actually not downloaded locally. I want them downloaded locally, but can't find how to make this happen. Am I missing a setting somewhere?

 

Desktop
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, ivandeki!

     

    You should be able to set this both for your entire Dropbox by right/control clicking on the Dropbox folder in your Finder and for individual files and folders.

     

    I hope this helps!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ivandeki, welcome to our Community and thanks for using Dropbox!
     

    If you've ensured that the Dropbox desktop app is 'up to date' and not still syncing in your menu bar/task bar, can you see if you get the option to make them available offline when you right click on them?

     

    Let me know and we'll take it from there.

     

    • ivandeki's avatar
      ivandeki
      Explorer | Level 4
      3 years ago

      hi Walter, thanks for the reply. I indeed just discovered that if I do that the problem is solved. 

      I don't understand why I needed to do this. In the past, this seemed to be the default setting?

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