You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JADAstudio's avatar
JADAstudio
Helpful | Level 5
2 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Dropbox Sign
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JADAstudio, thanks for bringing this to our attention.

 

Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing?

 

This will help me to assist further!

  • JADAstudio's avatar
    JADAstudio
    Helpful | Level 5
    2 years ago

    Thanks, @Jay.

     

    I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots, JADAstudio! 

       

      If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?

      • JADAstudio's avatar
        JADAstudio
        Helpful | Level 5
        2 years ago

        Nancy ,

         

        I just tried with Firefox 112.0.2 (first attempt was Safari 16.4) and saw the same result. All text is removed at the point of document ingest.

         

        I've got one more free document this month; Anything else I can try? 😆

         

    • Talento's avatar
      Talento
      New member | Level 2
      2 years ago

      Buenas, me interesa mucho saber como resolver este tema.

       

      Me pasa exactamente lo mismo que comentaba el compañero, desde el pasado miércoles que no puedo enviar documentos pata firmar ya que todo el texto en el PDF desaparece y solo se visualizan las imágenes. 

       

      En mi caso, hago la gestión desde mi disco duro que está sincronizado con dropbox....

       

      Estoy pendiente de ayuda por parte del servicio online (por cierto muy buen servicio)pero aún no tengo respuesta y necesito urgentemente enviar documentos para firmar.

       

      Agradeceré cualquier solución al tema.

       

      Gracias,

      Carles Polo

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!