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Forum Discussion
Dropbox stopped syncing since update
Ever since Dropbox released their new update, my files have been stuck on the same few hundred files and haven't been able to sync or save anything new in over 4 months. All the while they keep charg...
Hey pdiseris, I hope you're well today!
The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:
- Click the Dropbox icon in your menu bar/system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the Option/Alt key (Mac) or the
Space barAlt+H keys (Windows), click "Fix Hardlinks". - You might be prompted to enter your computer's username and password (not Dropbox's).
The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know how it goes!
EDIT: Just updated the steps to reflect the new changes.
Daphne
Dropbox Staff
Dropbox StaffHey pdiseris, I hope you're well today!
The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:
- Click the Dropbox icon in your menu bar/system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the Option/Alt key (Mac) or the
Space barAlt+H keys (Windows), click "Fix Hardlinks". - You might be prompted to enter your computer's username and password (not Dropbox's).
The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know how it goes!
EDIT: Just updated the steps to reflect the new changes.
Hi Daphne,
I found your reply on this one but the 'fix hardlinks' approach did not fix my same problem. None of the files I have changed on my windows 10 PC since Jan 1 have synced with dropbox version 87.4.172. Dropbox says sync in progress but nothing moves. Any ideas please? Thanks, Steve
P.S. I am a Plus subscriber.
- Daphne
Hey stevejhastings, thanks for joining us here!
Would you mind trying the steps again, but instead of clicking "Fix hardlinks" can you try the "Fix permissions" option?
There will be a short period after where you might see some small fluctuations in the sync status while this change is applied, so please allow a short time frame to see if there is any progress.
Let me know how it goes and we'll take it from there!
