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samurai023's avatar
samurai023
Helpful | Level 5
7 years ago
Solved

Dropbox stuck at "Starting"

Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used   ...
desktop
sync
  • cccome's avatar
    cccome
    7 years ago

    Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey samurai023 - I am sorry to hear about this. Let's see what could be causing this now.

 

First off, bear in mind that often, the antivirus or security software on your computer blocks Dropbox from completing the startup process. To see if this is the issue, follow these steps:

 

A. Temporarily disable any antivirus or security programs on your computer.

B. Reinstall the Dropbox application using our offline installer.

 

I hope this helps and please keep me posted. Thank you.

  • samurai023's avatar
    samurai023
    Helpful | Level 5
    7 years ago

    @

     

    Thank you very much for prompt reply.

     

    Actually I am not sure I have anti-virus software or not. I googled on how to check this on mac, but found nothing useful. But even if I do have anti-virus software, it causes no such problem in the past three years.

     

    I have been using offline installer. 

     

    Do you have any other clue? Would this be a compatability issue with macOS Sierra?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the swift response samurai023 - I appreciate it. 

       

      In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000 files.  

       

      If that's not the case, let me know and we'll take it from there. Thanks!

      • samurai023's avatar
        samurai023
        Helpful | Level 5
        7 years ago

        @

         

        Thanks a lot for further instrcutions. 

         

        I turned off anti-virus software. But it is still not working. There are 14,000 files in my Dropbox folder, much less than 300,000. So this is not the cause of my problem.

         

        I also tried to re-isntall macOS, which does not work either.

         

         

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