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Forum Discussion
Dropbox stuck on sync or index
hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
The app version with the problem is 115.3.529.
I have this problem on windows 10 and windows 7
I have this problem on windows 10 and windows 7
Emma
Community Manager
Community ManagerHi idanfo,
Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.
Please let us know if we can help with anything else or you're still having trouble!
Emma, I am experiencing the same issue. I am using the Windows 10 version number 115.4.601. Two issues:
1. I have enabled the checkbox to start Dropbox app upon Windows start, but it does not launch.
2. If I make changes to files in synced folders offline (locally) then launch Dropbox app, only some of the changed files will sync, then all of a sudden, it just stops syncing, and says "Syncing 47 files" without ever resolving.
Am I using the latest version? Do you have any ideas why this is happening? It is a new issue.
Thank you.
- Walter
Dropbox Staff
Hey there Andrew S.2; I'm sorry to jump in here, but did you install the desktop app with admin privileges on your computer in the first place?
If you did and syncing still gets stuck, you can try fixing your hardlinks and permissions as well.
Maybe that will do the trick!
PS: The version of the app you're using at the moment is indeed the latest, stable one.- Thanks Walter. Yes indeed I installed it under my own account, which has admin privileges. However these 47 files, wherever they are do not ever resolve. It continuously says "syncing 47 files". Reinstalling did not fix the issue.
My desktop app is stuck syncing now. It just started a few days ago. I have tried everything. It says Dropbox 117.4.378 Syncing....
- WalterSorry to hear that Katy W.3; how long has it been stuck at syncing the exact same number of files?
Could you send us a screenshot of the app's status as shown in your system tray/menu bar?Did you do anything on your end? It was stuck pausing sync and then I exited the app, tried to go back in and then it worked. It is fine now. Not showing syncing anymore.
My problem is the same as yours!
How to do?
win7
desktop dropbox APP has stuck at uploading for 16days
- Lusil
Hi there dreambox_zkm, thanks for joining us here.
If you haven't already, could you give these steps a try first?
