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idanfo's avatar
idanfo
Helpful | Level 5
4 years ago

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Leen K.'s avatar
Leen K.
Helpful | Level 6
4 years ago

Hi all,

Have had the sync problem for several days now and upon trying to solve the issue, I quit OneDrive, basically the solution to my problem. Machine is peaceful now, no more heating of the laptop, no more 6000+rpm fans. I guess Onedrive and Dropbox continuously sync the same files, as the other program "changes" something in the file, although it is nothing of the sort. 

 

When using multiple cloud sync storage programs, do not store the same file in a folder you sync with the other program, that could be a solution.

 

Cheers!

Leen

  • Andrew S.2's avatar
    Andrew S.2
    Helpful | Level 7
    4 years ago

    Interesting, Leen K. I do actually also have OneDrive running, nobody had suggested that before.  I am going to try this right away.  Maybe this will solve the problem.

    • LukeL_MMS's avatar
      LukeL_MMS
      Helpful | Level 5
      4 years ago

      On our end, the past week and a half has been clean - no instances of this particular bug as far as I'm aware. Dropbox is our only cloud storage solution, so I guess there are multiple triggers to the same generic issue. 

      • ache75's avatar
        ache75
        Explorer | Level 4
        4 years ago

        Hi there,

        I started having this issue today as well. Dropbox is stuck syncing 2 files and it's driving me nuts. I'm on an iMac Pro running Big Sur 11.2.1. I restarted the machine, restarted Dropbox, fixed hardlinks, fixed permissions, but nothing. It's still stuck, and I'm unable to upload anything. We use this for work, and have thousands of files on there. Never encountered this problem until today. Not sure what else to do?

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