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Forum Discussion

idanfo's avatar
idanfo
Helpful | Level 5
4 years ago

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Andrew S.2's avatar
Andrew S.2
Helpful | Level 7

Interesting, Leen K. I do actually also have OneDrive running, nobody had suggested that before.  I am going to try this right away.  Maybe this will solve the problem.

LukeL_MMS's avatar
LukeL_MMS
Helpful | Level 5
4 years ago

On our end, the past week and a half has been clean - no instances of this particular bug as far as I'm aware. Dropbox is our only cloud storage solution, so I guess there are multiple triggers to the same generic issue. 

  • ache75's avatar
    ache75
    Explorer | Level 4
    4 years ago

    Hi there,

    I started having this issue today as well. Dropbox is stuck syncing 2 files and it's driving me nuts. I'm on an iMac Pro running Big Sur 11.2.1. I restarted the machine, restarted Dropbox, fixed hardlinks, fixed permissions, but nothing. It's still stuck, and I'm unable to upload anything. We use this for work, and have thousands of files on there. Never encountered this problem until today. Not sure what else to do?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey there ache75; I'm sorry to jump in here and sorry to hear you're having issues with this. 

      Since you've done some troubleshooting already, can you perform a clean, advanced reinstall and let us know how it goes?

      If syncing gets stuck again, please let me know here and I'll reach out via email to investigate further. 

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