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AzureSure's avatar
AzureSure
New member | Level 2
9 months ago
Solved

Files not syncing on desktop

Have used DB for many years and never had this problem. I created a folder on my desktop with various subfolders + shared with a team mate who then uploaded a series of documents to those folders, no...
desktop
sync
  • Rich's avatar
    Rich
    9 months ago
    AzureSure wrote:

    i can easily access them online but they are not syncing to my my desktop folders ...

    Files are named appropriately, without any characters that would be incompatible on a Windows system? This is especially common if you're sharing with a Mac user, and would prevent such files from syncing down to your computer.

AzureSure's avatar
AzureSure
New member | Level 2
9 months ago

I even just tried uninstalling + reinstalling the DP app on my desktop and no change there either. ugh!

  • AzureSure's avatar
    AzureSure
    New member | Level 2
    9 months ago

    also - have a paid account w 2TB of storage, so space is not the issue either

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