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g v.'s avatar
g v.
Collaborator | Level 10
7 years ago

folder name change causes sync issues

Hi,  I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac de...
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there, sorry to hear about this. 
     
    g v. wrote:

     

    Is it better to change names on the web interface and let the changes sync to the computers from there? 

    Indeed, it might be a resolution to the behavior you’re experiencing. Try it out, and if you’re still getting some trouble or you’re seeing an error, send me a screenshot (omitting any personal info) so as to have a better understanding of what occurred. 
     
    In any case, let me know how it goes! :slight_smile:
g v.'s avatar
g v.
Collaborator | Level 10

thanks, that went very fast now.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Glad to hear that, g v.! 
 
If you have any other questions in the future, just give us a shout. In the mean time, have a wonderful day ahead! :sunglasses:
  • g v.'s avatar
    g v.
    Collaborator | Level 10
    7 years ago

    addition: cleaning up more folders like this I frequently ended up with "folder_name (Selective Sync Conflict)" folders that contained only files with long file names and special characters, mostly | from saving websites. So even if Dropbox is usually able to sync them as long as I stay on a mac, they can cause problems anyway. 

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