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Forum Discussion
folder name change causes sync issues
Hi,
I'm renaming folders in an attempt to get shorter paths (to get rid of these sync problems). Renaming a folder has lead to sync issues several times. After changing a folder name on the mac de...
Lusil
Dropbox Staff
Dropbox Staff
g v. wrote:
Is it better to change names on the web interface and let the changes sync to the computers from there?
This might be fine going forward, but having changed the folder name on one computer (and the sync proceeding just fine), my other computer shows a few files with this problem. I have quit the Desktop app and restarted, as well as unlinking and relinking (logging out and logging in) the local DB folder. Neither of these worked. When I look at "View sync issues," it indicates that I need to uncheck the "locked" box in file info, which of course is definitely not the problem (yes I looked).
It's not a permission problem either, as the permissions are the same for every file in that folder (and that folder), where everything else sync'd up just fine. If it makes a difference, these are .m4v and VOB files. Thanks in advance.
MacPro/OSX-Mojave/DB v79.4.143
- Lusil
Hey there kinman1,
Could you please provide me with more info on the behavior you're experiencing so that I have a better understanding of your concern? For example:
- Are you removing or renaming files from one computer and another computer is attempting to resync them?
- You also mention an error prompted by the desktop app. Could you please send me a screenshot of it (without any personal info)?
Any additional details would be very helpful. Thanks ina dvance!
Lusil,
I've posted detailed descriptions, including screenshots as requested, and I get a message that says it needs approval, or it was rejected as spam. I'll try re-posting without the screenshots, as perhaps that's the problem.
Lusil,
Thanks for responding.
I have a folder labeled, in part, "2200" and on my computer, in my Finder, I simply changed it to "220" (dropping one of the "0's." This was done on my laptop. I got a message that I had deleted "2200" and created "220," which is behaviour I've seen in the past, and makes sense to me.
When I went to my desktop several hours later, Dropbox had sync'd those changes for the folder, and had properly sync'd a larged number of the files in that folder. However, the DB menulet at the top continued to have the "I'm syncing" icon on it, and indicating that it was syncing 13 files. And kept that message until the next morning. I've certainly seen that before as well.
In looking at View Sync issues, I get the attached message, and it's wrong. The info file does not have the "locked" box checked, and it's not a permission problem.
[Screenshot was here]
When I hover over the DB menulet icon, the hover message is "Can't sync xxx (this directory isn't empty)" (I can't take screen shot of a hover message, but that's the exact quote).
When I go to my online DB and search version history for these files, it indicates that
" [my name] moved the file from /.../2200 xxx/[name of file]..."
and frustratingly I can't what comes after ... (it's not a live link to anything). The bulk of this message makes sense, because technically I did move. But it seems as though DB no longer knows (on my desktop) where to locate this file.
I have even tried moving that file out of DB entirely, to no avail. And it syncs perfectly on my laptop.
Please let me know if there's any more information that you might need.
Again, thanks for you help.
- Lusil
Thanks for the additional details, kinman1 - much appreciated!
In order to ensure troubleshooting, I'd recommend checking this article out for some ideas that may help to tackle this behavior.
Let me know how it goes!
