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Forum Discussion
Having problems syncing with File Provider on Mac OS
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide system things are either stuck syncing for literally days, or they magically complete syncing, and then I drag a file in from my hard drive and we're back to syncing forever. It has every firewall exception it needs and full access to my hard drive.
I get that Apple have changed the ways files are accessed by apps a while back, but it shouldn't be this hard!
- Jay
Dropbox Staff
Hi -caffeinated-, thanks for bringing this to our attention.
What is the current status of the Dropbox desktop application when you view it from the menu bar?
What is the current version of Mac OS and the Dropbox app?
This will help me to assist further!
Hi Jay,
Thanks- Dropbox is perennially syncing but not actually syncing. Full disk access is enabled and there is no active firewall. Finder extensions/sharing also enabled under 'added extensions'.
MacOS: Sonoma 14.4
Dropbox: v196.3.6883
Cheers
- Megan
Hey -caffeinated-, thanks for the reply!
It sounds like you're using a beta version of the app, which could be the culprit here.
I'd personally suggest that you go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.
If this doesn't work, feel free to also take a look at this Help Center article, to see if that helps at all.
