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Forum Discussion

dduraznito's avatar
dduraznito
Explorer | Level 4
3 years ago

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes o...
Camera uploads
Mobile
Sync
  • Megan's avatar
    Megan
    3 years ago

    Just sent you an email dduraznito!

     

    I'll see you there. Cheers!

tomfoolery's avatar
tomfoolery
New member | Level 2

Dear all, 

 

Sort of like same problem here. My daughter accidentally uploaded her photo's (thousands) to my Camera Uploads folder on my desktop. Solution: delete all photo's of the last two years and re-upload my own. 

Therefore I asked Dropbox to reset the logfile or cache which identifies which photos have been uploaded before. But sending an email to support or opening a chat doesn't seem to get the problem solved; seems like they don't understand the question. So hope you can help?! It is basically the same problem as described by other users in this thread.

Would be best if the entries in the log file for the last two years would be erased, so only these pictures will be re-uploaded.

Please let me know if this is possible. 

Regards, Tom

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey tomfoolery - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      I see, thanks for the ticket numbers tomfoolery 

       

      Would it be OK if I sent you an email to have a  further look internally since you previous tickets are now closed?

      • tomfoolery's avatar
        tomfoolery
        New member | Level 2
        12 months ago

        Hi Walter, sorry for my late reply. Missed your message. Of course you can send me an email; thanks!

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