We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

mtkrimi's avatar
mtkrimi
New member | Level 2
3 years ago

How to upload Iphone live photos?

I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored?
I believe its a important future

Camera uploads
Mobile
Sync
  • Jay's avatar
    Jay
    3 years ago

    Hi mtkrimi, thanks for posting today.

     

    It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

     

    If you need any further assistance, please let me know!

  • Starseed's avatar
    Starseed
    Helpful | Level 6
    2 years ago
    It’s 2023, every single cloud platform BUT Dropbox seems to support IOS Live Photos, but Dropbox is ran by old people who can’t seem to see the future and are stuck in the dark ages. Please modernize your system, grandpa. You are severely outdated. It’s completely ridiculous the top backup service will not back up apple Live Photos from the app like every other photo backup. Even free Amazon backs up Live Photos. I really don’t understand what these guys are thinking, I’m a very disgruntled customer!
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi mtkrimi, thanks for posting today.

     

    It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

     

    If you need any further assistance, please let me know!

    • oldmax's avatar
      oldmax
      Helpful | Level 6
      3 years ago

      There is no option for enabling Live Photo uploads in the video section (there is a single slider) of iOS version 294.2.2

      My Live Photos are not working and I’d like to know how to enable this?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey oldmax, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!