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juchiast's avatar
juchiast
New member | Level 1
2 months ago
Solved

Is Dropbox Paper down? I'm missing some Paper docs

Is Dropbox paper down? I have a dozen of papers and they are all gone. 
Dropbox Paper
restore
  • Walter's avatar
    Walter
    2 months ago

    Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast? 

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi juchiast - thanks for letting us know about this.

I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results?  

If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. 

As for your missing Paper docs, are you able to search for them to see if you can find them on your account? Do you maybe see them in your deleted files page or the events page by any chance? 

Let me know more and we'll take it from there. 

  • juchiast's avatar
    juchiast
    New member | Level 1
    2 months ago

    Events and deleted files page show some papers that I tried to make and then delete after encountering this issue, old papers are not there.

  • juchiast's avatar
    juchiast
    New member | Level 1
    2 months ago

    There are several 503 error at URLs such as https://www.dropbox.com/paper/starred?role=personal

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast? 

       

      • juchiast's avatar
        juchiast
        New member | Level 1
        2 months ago

        Yes, I see a Migrated Paper Docs folder with my old papers. What do I do with it.

  • Khandy's avatar
    Khandy
    Helpful | Level 5
    2 months ago

    May I get some assistance with this Paper issue? I have been in contact with several support staff, an escalated ticket that has still gone unanswered, and multiple screen recordings to prove that every recommended solution was a dead link. It's going on a week and I'm having a hard time with the transition that was supposed to only last 15 minutes. My day-to-day operations were centered around papers and now I'm missing over 50 documents/templates. Now I am vetting other software in case such events take place again.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Khandy - sorry to hear about this.

      Could you please let us know your ticket ID so that we can look it up in our system?

      Thanks so much!

      • Khandy's avatar
        Khandy
        Helpful | Level 5
        2 months ago

        ticket ID 24734275

        Thank you. It's been open four days. 

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