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juchiast's avatar
juchiast
New member | Level 1
2 months ago
Solved

Is Dropbox Paper down? I'm missing some Paper docs

Is Dropbox paper down? I have a dozen of papers and they are all gone. 
Dropbox Paper
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  • Walter's avatar
    Walter
    2 months ago

    Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast? 

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi juchiast - thanks for letting us know about this.

I just gave it a go and I was able to use Dropbox Paper just fine. Can you clear your browser's cache and/or try another browser and let me know if you get the same results?  

If you do, I'd appreciate a screenshot of the exact error or the last page you can get to. 

As for your missing Paper docs, are you able to search for them to see if you can find them on your account? Do you maybe see them in your deleted files page or the events page by any chance? 

Let me know more and we'll take it from there. 

juchiast's avatar
juchiast
New member | Level 1
2 months ago

Events and deleted files page show some papers that I tried to make and then delete after encountering this issue, old papers are not there.

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