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juchiast's avatar
juchiast
New member | Level 1
2 months ago
Solved

Is Dropbox Paper down? I'm missing some Paper docs

Is Dropbox paper down? I have a dozen of papers and they are all gone. 
Dropbox Paper
restore
  • Walter's avatar
    Walter
    2 months ago

    Can you navigate your account and let me know if you can find a folder called "Migrated Paper Docs" perhaps juchiast? 

     

Khandy's avatar
Khandy
Helpful | Level 5
2 months ago

May I get some assistance with this Paper issue? I have been in contact with several support staff, an escalated ticket that has still gone unanswered, and multiple screen recordings to prove that every recommended solution was a dead link. It's going on a week and I'm having a hard time with the transition that was supposed to only last 15 minutes. My day-to-day operations were centered around papers and now I'm missing over 50 documents/templates. Now I am vetting other software in case such events take place again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Khandy - sorry to hear about this.

Could you please let us know your ticket ID so that we can look it up in our system?

Thanks so much!

  • Khandy's avatar
    Khandy
    Helpful | Level 5
    2 months ago

    ticket ID 24734275

    Thank you. It's been open four days. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thank you for the ticket number Khandy 

      I was able to locate it and passed your comments on to the expert who's handling your case and they'll be getting back to you soon.

      Let us know if you have anything else to add in the meantime. 

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