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jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago
Solved

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
sync
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

Elekter52's avatar
Elekter52
New member | Level 2
7 years ago

the same problem on the phone. In the Android app, the save button disappeared

Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Hey Elekter52, welcome aboard to Dropbox Community!
 
A screenshot of the error message: “Maximum job attempts reached” while you try to add attachments to your Dropbox from your email would be very helpful. 
 
Regarding the “Save button” you are referring to, have you tried right clicking on the attachment and then Save it? 
 
Looking forward to your reply!
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Elekter52, 

    Have you worked this out? If not, please send us a screenshot of the error message, and also let us know what device, operating system, and version of our app you're using. 

    Thanks! 

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