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Forum Discussion

Frugalfart's avatar
Frugalfart
Helpful | Level 5
2 years ago

Keepass database file will not update properly.

I have used Keepass password database on dropbox for many years without issue. A few months ago it stopped syncing properly. If I make a change in Keepass, I see that dropbox thinks it updated all co...
Desktop
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Fraser1.

 

Have you tried all the troubleshooting steps provided on this thread, to see if anything helps?

Frugalfart's avatar
Frugalfart
Helpful | Level 5
9 months ago
No, I've given up with Dropbox. You guys must have changed something and tech support has no clue how to fix it.
  • Fraser1's avatar
    Fraser1
    Explorer | Level 4
    9 months ago

    Bugger!

     

    That's all to familiar with DB support, unfortunately.  Great when it works, but support are totally hopeless when it comes to more than a reinstall of the desktop app.

    • dneb's avatar
      dneb
      New member | Level 2
      9 months ago

      I didn't realize it until today, but I'm running into exactly the same problem.  Was trying to figure out why my passwords kept getting out of date.  It turns out it's something about how DropBox is syncing the .dbx file.  This was such a perfect solution for so many years, but as the OP said, something changed a few months back, I don't know exactly when.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi dneb, let's jump right into this! 

         

        Just to make sure we're on the same page here: from what I understand you keep your Keepass files in Dropbox, however they don't update properly as they should in order for Keepass to update. 

         

        Is that right? If not, don't hesitate to let me know more! 

         

        I'd like to know some basics, such as the OS, and Dropbox version you're using on your end. Even your syncing status at the moment would help.

         

        I'll be waiting for your updates!

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