Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

89jaka's avatar
89jaka
New member | Level 2
8 days ago

Missing files from a folder and the folder history is empty

Hello, in had some important files in a folder those files are not in the folder. Also the folder history is empty, what to do? Kind regards, Jaka
Restore
89jaka's avatar
89jaka
New member | Level 2
8 days ago

No thez where not there.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Hi from me as well, Jaka! The files that you are now missing, were they located in a shared folder perhaps? I see Jay asked above, but I don’t think you’ve clarified that (it may help isolate the issue a bit more).

Other than that, do you have any devices that are currently linked to your Dropbox account (especially the desktop app)? If yes, please have a thorough look through your files there and let me know if you can see something more.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions