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jeremy b.25's avatar
jeremy b.25
Helpful | Level 5
7 years ago

Missing files inside synced zip files

I upload a zip folder from my phone to the web server and can see a zip folder in my Dropbox files. I cliick on the folder and can see inside another fiolder with a database file(very small file) I...
Sync
  • jeremy b.25's avatar
    jeremy b.25
    7 years ago
    Hi
    7zip works fine. So it looks like an explorer issue.
    I tried it late yesterday.
    Is there anything we can do with explorer or just ignore it
    Thanks
    Jez
  • jeremy b.25's avatar
    jeremy b.25
    7 years ago
    Hi
    Thanks for your help
    Jez
jeremy b.25's avatar
jeremy b.25
Helpful | Level 5

ok the ability to view zip files is good.  however this is not the problem I am having. I have attached 3 images

the zip file

1. inside the zip file- a folder and a conversr.db file-this is just the glue for associating the images

2. inside the folder is an audio file.

3. the audio files are separate and not inside the db file

when we extract the zip file on the PC program we can only see the conversr.db file- see image 4.  so not all the contents of  the zip file are uploading to the PC.

the folder which contains the audio does not appear when the user unzips the zip folder.

can you advise

thanks 

jez

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
A quick glance tells me that the filenames of the zip file are different. Is this intentional, as in, was it renamed?

Does the zip file have a green tick on it in the Dropbox folder on your machine, confirming it was synced fully?
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    7 years ago
    Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software
  • jeremy b.25's avatar
    jeremy b.25
    Helpful | Level 5
    7 years ago
    Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software
    Jez
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      This means that the Dropbox desktop application isn’t running, or the file isn’t in the official Dropbox folder somehow.

      Could you forward a screenshot showing the entire Dropbox folder, to see if any of the files and folder are syncing?
      • jeremy b.25's avatar
        jeremy b.25
        Helpful | Level 5
        7 years ago

        hi

        i will do this when i am back in the office tomorrow.

        interestingly i have just updated my personal dropbox and can see the green tick marks.

        having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

        i will first try and update again andthen send image

        thanks jez

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