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Forum Discussion

myguymo's avatar
myguymo
New member | Level 1
3 days ago

My shared links can't be viewed properly (the content isn't showing).

Hello team, When I click on the 'share' button on a folder to generate a link, and then view the link, I can't view the database properly. This persists on all browsers, and devices including ...
Shared Links
Web
Patreon_JuanpiAMVs's avatar
Patreon_JuanpiAMVs
New member | Level 1
2 days ago

I have the same problem! Using other devices or browsers does not work. The problem is with DropBox

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hey myguymo and Patreon_JuanpiAMVs! Thanks for reporting this here. 

    Out of curiosity, is this happening for a specific folder on your account (for which you’ve created this shared link)? Have you generated shared links for other folders and you see the same thing?

    Have you both tried an incognito window?

    Let me know.

    • Patreon_JuanpiAMVs's avatar
      Patreon_JuanpiAMVs
      New member | Level 1
      2 days ago

      Hi Nancy Yes, I have tried incognito mode and using various browsers, also on phone, same problem.
      It happens to me in all folders

    • myguymo's avatar
      myguymo
      New member | Level 1
      2 days ago

      Hey, thanks for the quick message. I've tried creating shared links with all folders and the issue persists on all devices including incognito mode.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        24 hours ago

        Hi Everybody

        Thanks for bringing this to our attention. I've flagged this with our engineering team for further investigation and I'll provide an update here when I have more information to share.

        Ben

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