We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

hjw13's avatar
hjw13
Collaborator | Level 8
6 years ago

problems saving an excel worksheet to dropbox, automatically saves as corrupted pdf

I'm having problems with Excel/pdf . All my excel files save automatically as a pdf on Dropbox (and yes, I have made sure when I 'Save as' there's the correct file type in the box). Then when I try ...
Sync
  • hjw13's avatar
    hjw13
    6 years ago
    Microsoft was the problem, there was some default setting behind the scenes- I didn’t really understand it but it’s ok now. Thank you for the support and help in clarifying the situation.
hjw13's avatar
hjw13
Collaborator | Level 8

HI Jay,

I think you've found the problem. Your reassurance that Dropbox doesn't reformat files has made me have another look at Microsoft. I saved the excel spreadhseet onto my oneDrive - and it saved as a pdf!!

I'm now contacting Microsoft to see what is happening their end.

I really appreciate your very quick responses and help - at least I've narrowed down the problem!

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Let me know how it goes when you get an update on this matter!

  • hjw13's avatar
    hjw13
    Collaborator | Level 8
    6 years ago
    Microsoft was the problem, there was some default setting behind the scenes- I didn’t really understand it but it’s ok now. Thank you for the support and help in clarifying the situation.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Glad to hear that you found the solution! 
       
      Enjoy your week ahead. :)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!