We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

andreas781's avatar
andreas781
Collaborator | Level 9
2 years ago

Indexing lasts for ever

i have problem for a couple of days. the icon of dropbox when i rollover the mouse it says to me indexing files all the time which is not normal for the use i make with it so many years. it has stuck...
Desktop
Sync
  • andreas781's avatar
    andreas781
    2 years ago

    its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey andreas781, sorry to hear about this.

 

If you rebooted your computer and this persists, could you send us a screenshot of the app's exact status as shown in your system tray/menu bar?

 

Thanks!

andreas781's avatar
andreas781
Collaborator | Level 9
2 years ago

its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries andreas781 I'm just happy to hear that unlinking and relinking your account through the app's preferences did the trick for you. 

     

    Thanks for keeping me in the loop and see you around the Community!

    • andreas781's avatar
      andreas781
      Collaborator | Level 9
      2 years ago

      well, i think that wasnt the solution, it started indexing again after a few days. i just woke up now and i see its indexing 435 files!. somethings wrong with that version i think , is there any newer version to download?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey andreas781, thanks for coming back to the thread and sorry to see you're having this issue again.

         

        Which version do you currently have installed? The most recent version now is 162.4.5419.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!