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Forum Discussion
Job reached maximum retry attempts
When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
Hi Frank,
I've tried clearing cache/cookies and pluggins. Nothing. Still getting the same msg:
"Job has reached maximum retry attempts"
Never a problem before.
Please advise.
Frank_S
Dropbox Staff
Dropbox StaffHey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
Thank you for all of your help on this!
I just tried it and it half way worked so hopefully they will get the bugs worked out soon. It finally let me save it (super slow) but then it will not let me open any of the saved documents. I get this error "The file “Omitted Property Tax Form.pdf” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize." These are normal PDF documents I am trying to save.
Thank you!
Now it works,
Thanks.
Tamar.
Hooray! Success from my end, anyway, on saving both a pdf file and Excel file to Dropbox directly from Gmail (on 5/22/18). How refreshing and heartening it is to have an issue fixed due to conversations on a forum like this! Thank you for listening and being so responsive. Go, Dropbox!
Problem solved. This is terrific!! Both PDF and Excel save to my Gmail successfully.
Thank you!
- Thanks once again for the update, Frank. We all really appreciate your support!
- Thank you! Now all is working!
Thanks much for the prompt reply. All working now!
So it will let me save the document, however when I try to open it it says that the file cannot be opened, may be corrupt. Argh!
Appreciate the update. Unfortunately, when I try to upload pdf's now, the extension says they were uploaded succesfully - but the files are "broken" (78kb) and won't open.
Mine seems to be working now. PDF's save and open properly for me.
- help
