Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!
Forum Discussion
My Dropbox Transfer doesn't have my files on them as they're 0 bytes each
I am transferring 387 video file clips (total only 600 MB). After I created transfer, and it completed uploading from my Mac. It kept saying total 0 bytes and no thumbnails shown for any of the fil...
Jay
Dropbox Staff
Dropbox StaffWere files originally in your Dropbox folder, or from another location on your machine?
From my local hard drive on my Mac. I directed Dropbox Transfer to upload from my hard drive.
- Jay
Depending on your Dropbox subscription, the file size limits can be seen in this article.
Could you try switching browsers and create the Dropbox Transfer there to see if this helps?
Ive successfully transferred maybe 50-100 files totalling over 5 GB without issues. This one is 387 files but totalling only 538 MB so I doubt file size limits is the issue. My question is whether the file COUNT (not size) is a limiting factor since this is my first time sending large number of files. I doubt it has to do with browser (I use Chrome) since it works just fine in the past.
- Megan
Hey jkrieger1, let me also jump in here!
I'd definitely appreciate it if you could try a different browser, or just try clearing the cache on your current one.
It worked before, but we need to make sure that this isn't a browser-specific issue in order to move forward.
As for the file count, it shouldn't matter as long as it's within the allocated size limit of the Transfer depending on the plan you're using. Can you try a smaller batch to see if you notice the same behavior?
