Forum Discussion

DBuser555's avatar
DBuser555
Explorer | Level 3
2 months ago

Screenshots that are .png on my phone are not in camera uploads?

Hello, I saved a screenshot that is a png but it isn't showing up in my Dropbox? It's a document that needs to be saved on that date, but it isn't there on Dropbox, even though it is in my phone Gallery on that date. Can you help? Thank you

Camera uploads
Mobile
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi DBuser555, thanks for bringing this to our attention.

     

    Do you have the camera upload feature enabled on your Dropbox mobile app?

     

    Did you add the screenshots album to the list of folders to be uploaded to Dropbox?

     

    This will help me to assist further!

    • DBuser555's avatar
      DBuser555
      Explorer | Level 3
      2 months ago

      Hi, yes, camera upload is enabled, and all of the photos and screenshots on the date in question all uploaded fine - those were all jpeg files - the one that isn't there is a png. Screenshots are uploaded to dropbox

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