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HankTb2's avatar
HankTb2
New member | Level 1
2 days ago

Sending a shared link of a PowerPoint file only sends a screenshot of the first page

When I send a file link it is just sending a screenshot of the first page of the file (powerpoint). The file won't send. This is a new problem, I have been sending ppt's for years on Dropbox with no ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi HankTb2, thanks for bringing this to our attention.

Could you clarify how you're sending the file to other people? 

Are you creating a shared link by following these steps?

This will help me to assist further!

HankTb2's avatar
HankTb2
New member | Level 1
2 days ago

Yep exactly as it says in the link you provided, and exactly the same way I have successfully shared powerpoint files for over 10 years. I have confirmed that screen capture is also off. This is extremely frustration. It is not a screenshot that I am getting a 'share link' for,  it is the actual file - if I download the same file from my Dropbox to my laptop (as a check that I am picking the right file) it is the full, correct file, but using any of the several sharing processes also results in just the screenshot of the first slide in the ppt and nothing else. Love to hear your suggestions.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hey HankTb2 let me jump in here! 

    Does that happen with a specific PowerPoint file? If you have another one, can you test it too? 

    Also, out of curiosity how large is the file, and approximately how many slides it contains? 

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